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what we expect from you
what you can expect from us
We kindly ask that you arrive at least 5 minutes prior to your scheduled appointment time. This will allow our front desk staff to get you checked in and allows you time to relax and enjoy a complimentary beverage. In the case you are running behind, we ask that you please contact the salon as soon as possible. If you arrive later than your scheduled appointment time, you may be asked to reschedule or adjust the services you are scheduled for.
We respect that your time is valuable and make every effort as to not push your appointment later than is scheduled. On the rare occasion that your stylist is running behind with their current client we will call to let you know as soon as possible.
If you need to cancel or reschedule your appointment, we ask you do so at least 48 hours in advance. If it is less than the 48-hour time frame, you may be subject to a charge of 50% of your service total for the scheduled appointment. This charge will be applied to the credit card given at time of scheduling.
We recognize that unforeseen circumstances can arise, leading to the need for appointment cancellations. Please communicate with our guest care team regarding the reason for your cancellation, and we will handle it with the utmost professionalism and consideration. Our management team will carefully review each case to determine if charges should apply. We believe in fostering a professional and understanding environment, where we take into account the unique situations that may arise.
Belle Ciel Salon accepts the following forms of payment for services and products:
Visa, Mastercard, Discover, American Express, Cash, and Personal Check
Our credit card machine takes slide, chip, and tap payments, including mobile pay.
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Gratuity is not included in the cost of your service. We encourage cash tipping.
If you need to leave gratuity with a card we use a service called Tippy which allows you to tip your stylist directly with funds never crossing the salon's hands. There is a small service fee for all Tippy transactions.
We are a commission based salon and pay a competitive percentage of all services and product sales to our stylists.
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Cash tips may be given directly to your stylist or left with our guest care team who will ensure the stylist receives funds same-day.
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All Tippy transactions are deposited directly into the stylists account and taxes are processed on their paychecks.
In the case you are dissatisfied with a retail product you have purchased, if it is gently used, we can provide an exchange for other products in our retail area within 30 days of the original purchase.
If you are unsure about a product and would like to try before you buy let our guest care team know and we will do our best to get a sample. Please note that not all products can be take-home-sampled (i.e. hairspray) but we are happy to let you try in store for desired results.
All services are non-refundable but we always want you to be happy with your end results. In the case we have not met your expectations with your hair, we would like to invite you back for a complimentary adjustment. We request that you inform us of any issues within 5 days of the original service. We will schedule you within 14 days of your service with the original stylist. If you are unhappy with the original stylist and would prefer to work with someone else management will need to be involved. Beyond that adjustment, full color and service charges will apply.
*The service re-do must be the result of a mistake by the service provider, not something you might have changed your mind on (after the service has been performed). In the case of a disagreement, a re-do must be approved by management.
We are a teaching salon and believe there is something to learn from every situation. We cannot expect someone to grow unless they are given an opportunity to learn from their mistakes.
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